SHIFT MANAGER
Shift Manager - Omaha Dog Bar
You are responsible for ensuring operations are exceptional during your shift. You are dedicated to providing an extraordinary guest experience. You make sure quality, service, facility appearance, and cleanliness standards are second to none. You are motivated by customer satisfaction and profitability. To be successful as the Shift Manager at ODB, you should have excellent interpersonal skills, be highly organized, and be able to multi-task extremely well. You must be able to delegate duties to the staff while making sure they are equipped to be successful in their assigned positions.
The Shift Manager will believe, advocate, and stand behind our mission:
to provide an inviting, clean, and happy community for dogs and their people.
Essential Responsibilities:
Manage and support the staff and help facilitate daily operations
Maintain member and customer-focused and nurture an excellent guest experience - make sure their experience is second to none! Always be thinking of ways to improve the guest experience.
You will be trained in all positions (Bark Ranger/Barktender/Front Desk) and may need to fill in for those roles if employees are sick, hours are adjusted, etc
Maintain knowledge of current company policies and facility procedures
Always make sure the facility is clean, pristine, and presentable
Assist in organizing and implementing events throughout the year
Assist with managing inventory
Assist with Social Media and post stories during your shift, highlighting our amazing furry customers
Side Projects throughout the week
Job Qualifications:
Experience in bar/restaurant/pet industry preferred
Passion for the industry and the communities we operate in
Proven creative with outside-the-box ideas that customers love to build profitability
Proven track record of leading a team well
Ability to work nights and weekends. Your schedule will mostly consist of nights and weekends - but we close at 9PM (so it’s not a super late night!)
Personal Qualifications:
Must love dogs, duh!
Must be 19+ years of age
Must be friendly and inviting and exhibit professionalism and positivity
Must have a spirit of entrepreneurship - goes above and beyond
Must have leadership skills and promote progressive thinking and problem-solving.
Ability to motivate employees to work as a team to ensure the best work environment
Must be able to handle the pressures of simultaneously coordinating a wide range of duties
Must be able to handle conflict gracefully and communicate well to customers
Accountabilities:
Keeps the managers promptly and fully informed of all issues (i.e. problems, unusual matters of significance, and positive events) and takes prompt corrective action where necessary or suggests alternative courses of action
Keeps the managers promptly and fully informed of all issues regarding staff
Completes job responsibilities and performance objectives in a timely and effective manner
Maintains a favorable working relationship with the staff to foster and promote a cooperative and harmonious working climate that will be conducive to maximum employee morale, productivity, and efficiency/effectiveness
Performs other duties and responsibilities as required or requested
The Shift Manager reports to the General Manager
What we offer:
Competitive hourly wage
Flexible/part time schedule - around 25 hours preferred
Opportunity for growth and advancement
Free ODB Membership
Free retail
Free shift meal and shift drink
Pet First Aid certification and continued education for dog training provided
About Omaha Dog Bar:
Omaha Dog Bar is a woman-owned and operated 18+ Dog-focused bar & eatery in the historic Little Bohemia neighborhood. It combines a professionally maintained and monitored 10k sq ft artificially-turfed bark park, a bar, daycare, eatery, event space, retail, and dog baths.